TMF

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 11 000+ experts and 125+ offices in 87 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success

Responsible for assisting with general administrative duties including reception cover, co-ordination of post and filing whilst working in a timely and efficient manner to support the team’s successful delivery of corporate administrative services to clients. This role requires daily attendance in the office.

Operations

• Supporting the Facilities Manager with administrative duties across the service delivery teams in the London Office such as preparing documents, organizing meetings, photocopy/ scanning, and binding of documents 
• Covering reception for sickness, holidays, and lunchtimes
• Ensuring meeting rooms are maintained and prepared for meetings 
• Greet clients/suppliers/visitors to the office in a professional and friendly manner
• Coordinating post, both incoming and outgoing and including distributing registered office post
• Arranging couriers in a timely manner
• Archiving  
• Work flexibly with other support staff as required to ensure cover is always available
• Monitor levels of stationery and office supplies (including company stationery i.e., letterhead) and order when required providing the necessary artwork where required
• Provide access control badges to new starters and ensure leavers badgers are deactivated when they leave
• Support the LSO in carrying out clear desk photographs for ISO monitoring 
• Client service
• Answering general email enquiries
• Help with office events 
• Ensuring meeting rooms are maintained and prepared for meetings 
• Greet clients/suppliers/visitors to the office in a professional and friendly manner

Team-based responsibilities  

• Work flexibly with other support staff as required to ensure cover is available always
• Work with the ISO Security Officer to ensure the office remains ISO compliant 
• Supporting the Head of Business and Sales Support with administrative duties such as preparing documents, typing letters, binding, organizing meetings, photocopy/ scanning, and binding of documents

• Diploma in Business or Administration
• Background in administration is an advantage
• Resourceful, independent and strong problem-solving abilities
• Excellent written and communication skills, with strong ability to plan ahead and organise themselves
• Analytical structured mind set with ability to follow and build upon existing processes and ensure data is maintained with accuracy and consistency
• Attention to detail is crucial for success in this role
• Fluency in English is essential
• Proficiency in MS Excel and MS Word is essential

CRITICAL COMPETENCIES FOR SUCCESS 

Operational Excellence

• Strives to meet service standards
• Understands personal development areas and is driven to 'bridge' gaps
• Able to follow defined processes through basic problem solving

Commercial Awareness 

• Basic Awareness of own role and how it integrates with the immediate team
• Demonstrates understanding of the general environment in which TMF Group operates

Leadership & Resource Management

• Able to manage personal workload

Interpersonal Skills

• Tailors communication style to diverse audiences
• Able to communicate clearly and act with courtesy
• Responds to client needs in a timely and professional manner

Client Excellence

• Adheres to the values of TMF Group in all interactions, both internal and external
• Shows awareness of who their clients are and their business needs
• Responds promptly to client requests and whenever possible within agreed timelines
• Keeps promises made to clients and keeps them updated as appropriate
• Understand the consequences of poor service and confident to escalate issues when needed

Pathways for career development

Work with colleagues and clients around the world on interesting and challenging work

We provide internal career opportunities, so you can take your career further within TMF

Continuous development is supported through global learning opportunities from the TMF Business Academy

Making an impact

You’ll be helping us to make the world a simpler place to do business for our clients

Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work

A supportive environment

Strong feedback culture to help build an engaging workplace.

Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best