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General Information

Job ID
35948
Location
Bogota, Colombia
Work Types
Full Time, Permanent
Categories
Information Technology


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About TMF Group

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 9,100 experts and 120 offices in 85 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business


Discover the Role
We are looking for an Application Support Engineer to ensure the stability, performance, and continuous improvement of our internal digital platforms, primarily hosted on AWS. This role combines hands-on technical support, incident management, and system optimization with collaboration across global teams and stakeholders.

Key Responsibilities

Application Support & Operations

  • Provide L2/L3 support for business-critical applications hosted on AWS
  • Monitor application performance, troubleshoot issues, and implement fixes
  • Conduct root cause analysis (RCA) and maintain incident documentation
  • Manage incidents, changes, and problems in alignment with ITIL practices
  • Participate in on-call rotations for after-hours support

Technical & Platform Management

  • Support applications running on AWS (EC2, RDS, EBS, CloudWatch)
  • Write and optimize SQL queries for troubleshooting and data analysis
  • Monitor logs, debug issues, and perform performance tuning
  • Assist in deployments, releases, and hotfix implementations
  • Work with Linux environments and container technologies (e.g., Kubernetes)

Collaboration & Stakeholder Management

  • Work closely with development (L3) and support (L1) teams to resolve complex issues
  • Collaborate with IT teams and business stakeholders to prioritize and resolve tickets
  • Ensure alignment between application support and broader IT operations

Continuous Improvement & Reporting

  • Track and report on SLAs and service performance
  • Identify improvement opportunities and optimize KPIs
  • Maintain documentation of systems, processes, and support activities
  • Contribute to change management and digital transformation initiatives

Leadership & Knowledge Sharing

  • Provide guidance and mentorship to junior team members
  • Share knowledge, best practices, and support team upskilling
  • Support training initiatives and documentation creationy67t

Key Requirements

Technical Skills

  • 6–10 years of experience in Application Support, Production Support, or similar roles
  • Strong experience with AWS services (EC2, RDS, EBS, CloudWatch)
  • Advanced SQL scripting and data analysis skills
  • Experience with ITIL processes (Incident, Change, Problem Management)
  • Knowledge of Linux systems and container technologies (Kubernetes is a plus)
  • Familiarity with monitoring tools such as Splunk or CloudWatch
  • Experience with REST APIs and web services
  • Understanding of Azure services (nice to have)
  • Advanced level of English 
  • Intermediate - Advanced level of Portuguese

Soft Skills

  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder management
  • Ability to work under pressure and independently
  • Proactive mindset with continuous improvement focus
  • Team player with mentoring capabilities

What’s in it for you?

Pathways for career development

Work with colleagues and clients around the world on interesting and challenging work.

We provide internal career opportunities, so you can take your career further within TMF.

Continuous development is supported through global learning opportunities from the TMF Business Academy.

 

Making an impact

You’ll be helping us to make the world a simpler place to do business for our clients.

Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.

 

A supportive environment

Strong feedback culture to help build an engaging workplace.

Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.



We’re looking forward to getting to know you!