TMF

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all

As an Associate Director, you will play a pivotal role in managing client and staff relationships, ensuring the delivery of high-quality services to a diverse portfolio of private and corporate clients. Your responsibilities will include developing strong client and intermediary relationships, supervising and mentoring staff, and contributing to the governance function to ensure optimal business performance and compliance. Additionally, you will drive the expansion of the Group's market share within your specific business lines.

• Implement the Group's business plan in order to achieve the Company's stated objectives
• Identify and optimise opportunities for business growth and development within the relevant business line(s) in Jersey to ensure continued success and expansion of the business 
• To promote the Group's products and services, which may include undertaking servicing and sales trips
• Develop existing and new client and intermediary relations
• Develop effective relationships and work closely with other business line colleagues to maximise opportunities for cross referrals and local/regional/global development 
• To recommend the taking on of new business
• Ensure that new client business allocated to the job holder is thoroughly researched and that the client's requirements are understood
• Oversee the provision of a high quality administrative service to a portfolio of clients with timeliness and efficiency and monitor client satisfaction
• To provide technical advice, coaching and guidance to staff, in particular, for those clients who require a highly technical overview
• Demonstrate an awareness of risk management
• Keep self informed of developments on regulatory issues/changes that affect the business
• Ensure the policies and procedures as set down in the company procedures manual are adhered to at all times are in accordance with local legislation
• To monitor the performance of staff, including setting performance targets and undertaking appraisals
• Manage client profitability and oversee debt collection, with active involvement as and when required
• Collate own data over the course of the year to support achievement of KPI's 
• Provide input on budgets, manpower planning and productivity as required
• To hindsight review all contentious or complex technical outgoing correspondence
• To act as a Director for client companies and is representative for the trustee of client trusts
• To act as A/B signatory on all client related fiduciary, trustee, banking and investment matters
• Create and encourage an environment that supports openness, honesty and timely feedback
• To act as a member of the governance functions of the business, being Business Risk & Operations Committee's and/or Client Services Committee

• Has 3 years relevant experience, and holds a "Table 4" professional qualification as defined by the JFSC, OR
• Has 5 years relevant experience and holds a "Table 5" professional qualification as defined by the JFSC
• Prior people management experience. 
• Expertise in all MS Office packages (Word, PowerPoint, Excel, Outlook). Other software packages as appropriate. 
• Fluent in both written and spoken English
• Demonstrable experience in a management role and sound people management experience
• Expertise in all MS Office packages
• Fluent in both written and spoken English

• 25,5 holidays – rising scale based on completed years’ service
• Private Medical insurance for self & family – which includes GP visits & eye tests
• Defined contribution non-contributory pension
• Permanent Health Insurance
• Death in Service (Life Assurance)
• Critical Illness
• Discretionary performance related bonus (which is linked to Company and individual’s performance)
• Non – contributory social club
• Working from Home Scheme Contribution 2020-2024 - All permanent staff can claim up to £400 over a 4 year cycle (contribution of £100 a year) towards an office desk, chair or broadband improvement (e.g. upgraded router).
• Fitness Club membership - £275 per year (receipts based)
• Access to the Global Business Academy suite of training  
• Access to Go Fluent Language Learning   
• The opportunity to participate and get involved in activities relating to ESG / CSR / D&I / Wellbeing