TMF

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 11 000+ experts and 125+ offices in 87 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success

To provide a high-quality administrative service to a portfolio of Employee Incentive structures with timeliness and efficiency

•  Administer a portfolio of structures in compliance with policies and procedures as set down in the company procedures manual and local legal and regulatory requirement, the diversity and complexity of which will be dependent on the experience and knowledge of the jobholder
• Ensure that clients are dealt with in a professional manner
• Identify and raise technical issues and potential problems with Line Manager
• Undertake a variety of banking, investment and financial transactions within the job holder’s authority
• Meet productivity target and input timesheet daily
• Control debtors to the level determined by Line Manager and minimize credit notes issued
• Be able to demonstrate an awareness of risk management
• Meet CPD target
• Understand TMF Code of Conduct and values
• Provides guidance on basic tasks to colleagues in immediate team
• Manages personal workload effectively
• Responds to and anticipates client needs in a timely and professional manner
• Listens actively, considers people’s concerns and adjusts own behaviour in a helpful manner
• Consistently strives to provide a quality service
• Implements the necessary steps of the service process
• Handles complaints and difficult customers in positive and effective manner, considering global and cultural differences
• Takes responsibility for obtaining and sharing required information with others
• Works with more junior members of the team with the view to assist with their ongoing development
• Understands clients, identifies their needs and creates positive first impressions
• Has a good understanding of technicalities of own role
• Promptly and efficiently completes work assignments
• Good understanding of how immediate team interact with other teams in function to deliver results

• Will take advantage of learning opportunities to meet needs of current job 
• Category “C” employee 
• Minimum of 18 months’ experience within the Trust/Corporate industry 
• Studying towards a relevant “Table 5” professional qualification as defined by the JFSC
• Good time management skills and inter-personal skills
• Interprets instruction accurately 
• Expertise in all MS Office packages (Word, PowerPoint, Excel, Outlook)
• Fluent in both written and spoken English

• 25.5 holidays - rising scale based on completed years’ service
• Private Medical insurance for self & family - which includes GP visits
• Defined contribution non-contributory pension with 10% employer contribution with the option of putting 5% into a savings plan 
• Permanent Health Insurance 
• Death in Service (Life Assurance)
• Critical Illness
• Discretionary performance related bonus (which is linked to Company and individual’s performance)
• Non - contributory social club
• Working from Home Scheme Contribution - All permanent staff can claim up to £400 over a 4 year cycle (contribution of £100 a year) towards an office desk, chair, etc. 
• Fitness Club membership - £300 per year (receipts based) 
• Access to the Global Business Academy suite of training 
• Access to Go Fluent Language Learning 
• The opportunity to participate and get involved in activities relating to Social / ESG / CSR / D&I / Wellbeing