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General Information

Job ID
35531
Location
St Helier, Jersey
Work Types
Full Time
Categories
Private Wealth


We never ask for any kind of payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment or asked to make a purchase, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted through our official channels. 


About TMF Group

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Group’s teams in 125 offices across 87 jurisdictions, covering 92% of world GDP and 95% of FDI inflow. 

As we’re a global company with 11,000+ colleagues, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.


Discover the Role
As a Client Officer, Employee Incentives, you will manage a portfolio of clients, ensuring high‑quality service delivery in line with regulatory and internal standards. You will handle day‑to‑day transactions, support client needs, and contribute to smooth operations while identifying risks and driving continuous improvement. This role is ideal for a detail‑oriented professional looking to grow in a dynamic, client‑focused environment.

Key Responsibilities
  • Administer a portfolio of structures in compliance with policies and procedures as set down in the company procedures manual and local legal and regulatory requirement, the diversity and complexity of which will be dependent on the experience and knowledge of the jobholder
  • Ensure that clients are dealt with in a professional manner
  • Identify and raise technical issues and potential problems with Line Manager
  • Undertake a variety of banking, investment and financial transactions within the job holder’s authority
  • Meet productivity target and input timesheet daily
  • Control debtors to the level determined by Line Manager and minimize credit notes issued
  • Be able to demonstrate and awareness of risk management
  • Meet CPD target
  • Understand TMF Code of Conduct and values
  • Provides guidance on basic tasks to colleagues in immediate team
  • Manages personal workload effectively
  • Responds to and anticipates client needs in a timely and professional manner
  • Listens actively, considers people’s concerns and adjusts own behaviour in a helpful manner
  • Consistently strives to provide a quality service
  • Implements the necessary steps of the service process
  • Handles complaints and difficult customers in positive and effective manner, considering global and cultural differences
  • Takes responsibility for obtaining and sharing required information with others
  • Works with more junior members of the team with the view to assist with their ongoing development
  • Understands clients, identifies their needs and creates positive first impressions
  • Has a good understanding of technicalities of own role
  • Promptly and efficiently completes work assignments
  • Good understanding of how immediate team interact with other teams in function to deliver results
  • Embracing new technology to drive the AI agenda forward

Key Requirements
  • Will take advantage of learning opportunities to meet needs of current job
  • Category “C” employee
  • Minimum of 18 months’ experience within the Trust/Corporate industry
  • Studying towards a relevant “Table 5” professional qualification as defined by the JFSC.  
  • Good time management skills and inter-personal skills.
  • Interprets instruction accurately 
  • Expertise in all MS Office packages (Word, PowerPoint, Excel, Outlook). 
  • Fluent in both written and spoken English

What’s in it for you?

Pathways for career development

  • Work with colleagues and clients around the world on interesting and challenging work;
  • We provide internal career opportunities so you can take your career further within TMF;
  • Continuous development is supported through global learning opportunities from the TMF Business Academy;

Making an impact

  • You’ll be helping us to make the world a simpler place to do business for our clients;
  • Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work; 

A supportive environment 

  • Strong feedback culture to help build an engaging workplace;
  • Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best

We’re looking forward to getting to know you!