TMF

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 12,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

At TMF, we are committed to delivering exceptional service to our clients through innovation, dedication, and strategic insights. As we continue to grow and support our diverse global client base, we are looking for an experienced and proactive Client Service Director to lead and manage key client relationships for Fund services, ensuring that we consistently deliver outstanding results.

As the Client Service Director, you will play a critical role in developing and nurturing lasting commercial and operational relationships with our existing clients. You will ensure the year-on-year delivery of contracted revenues and drive operational excellence and will work closely with internal stakeholders, manage service delivery, and lead initiatives to enhance client satisfaction.

•    Client Relationship Management: Build and maintain strong, ongoing relationships with key clients to ensure continued business growth and delivery of contracted revenues year on year.

•    Service Delivery & Account Management: Be accountable for overall service and project delivery on client accounts, ensuring adherence to SLAs and high-quality service delivery.

•    Operational Governance: Define and manage the contact management strategy across both the client and internal teams. Set up and monitor operational reporting frameworks to track client performance and implement corrective actions where necessary.

•    Trend Identification & Business Improvement: Identify emerging trends and patterns within client accounts and share insights with relevant stakeholders to uncover new service opportunities and ensure sustainable business growth.

•    Contract Management: Understand client contracts in detail, ensuring all changes to scope, pricing, or contracts are properly managed, negotiated, and documented.

•    Client Satisfaction & Feedback: Actively manage initiatives to enhance client satisfaction, utilizing feedback from regular surveys, business reviews, and ongoing communication to refine and improve the client service plan.

•    Regular Business Reviews: Lead and participate in regular business reviews with clients to ensure alignment with contractual agreements and to deliver high.

•    Contract Renewal & Scope Management: Oversee the annual contract review process, ensuring that all contracts remain relevant in terms of scope, volume, and pricing. Coordinate the renewal process and ensure operational readiness for the year ahead.

•    Collaborative Leadership: Work closely with the Client Service Team and internal departments to ensure the smooth handover of clients from the Implementation team and that all process changes are documented and communicated.

• Extensive experience in managing client services, accounts, and leadership roles within the Funds space

• In-depth knowledge of fund management, client contracts, commercial negotiations, and service delivery frameworks

• Exceptional communication and interpersonal skills, adept at building strong relationships and influencing stakeholders across all organizational levels

• Strategic mindset with expertise in analyzing financial trends, identifying opportunities for process improvements, and implementing actionable strategies to enhance accounting and tax services

• Skilled in leading cross-functional teams, fostering collaboration, and driving successful outcomes to meet client-focused objectives in Funds services

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work;
• We provide internal career opportunities so you can take your career further within TMF;
• Continuous development is supported through global learning opportunities from the TMF Business Academy;

Making an impact

• You’ll be helping us to make the world a simpler place to do business for our clients;
• Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work;

A supportive environment

• Strong feedback culture to help build an engaging workplace;
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.