TMF

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

The Digital Product Manager (“DPM”) is responsible for translating the specific service they support into client goals and the value they derive from either Gen4 or LCAP (Low-Code, No Code) Development Platforms, delighting them through creative design thinking. 

Reporting to the Digital Product Management Lead, the DPM needs to work closely with the wider team of Product Managers and key stakeholders (Operations, Technology and Delivery teams) as well as interacting with external clients, to convey the product vision, continuously verifying that the platform fulfils that vision (as measured by customer value and business outcomes) and help TMF to ensure it is building the right set of requirements.

The candidate will need to develop a deep understanding of our clients, value propositions and digital opportunities for their relevant service, and the technology context and strategy required to differentiate those products in the marketplace. 

Our Product Managers are responsible for conceiving, defining, testing, delivering, monitoring and refining the proposed digital products in the market to achieve business results.

This will include the ownership of feature / function groups in key middleware technology to support strategic clients.

Business Management -

• Support Senior Product Team members in establishing and maintaining relationships with key business and technology stakeholders and collaboratively make decisions regarding our Digital Client Platform capabilities and priorities.  This includes external stakeholders as we partner with vendors to build the platform. 
• Perform internal and external client research to gain insight into the “voice of the customer” using this to define the client segments goals and the value they would gain from the platform. 
• Work with key Senior Product Team members to make prioritisation decisions based on the latest product analytics, product team metrics and client feedback.  Define, track and communicate key product performance indicators as required to inform and track business results. 
• Bringing Digital Solutions to Production State by working with the Digital Operations teams to deliver and service the product(s) through the lifecycle.  Ensure TMF clients are onboarded with respect to requirements and work closely with relevant stakeholders to onboard customers on to the platform(s) during Go Live.

Product Delivery Management – 

• Support the definition of the product roadmap based on business outcomes by identifying the business capabilities of the platform.  Defining the roadmap should occur via a process of design-thinking based on client experience.  The product manager is expected to review and provide feedback/signoff on the functional deliverables.
• Collaborate closely with the internal product delivery teams specifically with the Senior Product Managers, product owners and Scrum Master(s).  The product manager is expected to own and manage the backlog of priorities and allocation of work on a day-to-day basis, providing regular feedback on sprint demos and other reviewable features.
• Review and provide feedback supporting signoff on the functional deliverables as well as the User Acceptance Testing (UAT) for their service.
• Collaborate and co-ordinate with other product managers to manage dependencies.  Synchronisation and prioritisation of work across services is essential to ensure consistency and a unified user experience.
• Co-ordinate with other stakeholders such as business, data and IT architects to align architecture and capabilities according to agreed goals for non-functional requirements.

The candidate will support the Data Ingestion, Process Management, User Experience, User Interface, Analytics and Data Driven Insights of the solutions that are developed on the TMF developed platforms. To succeed, the ideal candidate will have prior experience in Agile SCRUM deliveries, good client facing skills, good time management skills, good communication both verbal and written, and the ability to support the Senior Product Team members and collaborate in stakeholder management. The candidate should ideally have a good business background but also technical knowledge to occupy middle ground between business stakeholders and product teams. 

The candidate should have experience of a matrix approach to working, collaborating with colleagues across jurisdictions for a common purpose. The ability to influence is essential. You will also be a team-player who can inspire colleagues to drive positive performance and behaviors. 

• Three to five years’ Experience in Product Management and maintenance, with a focus on Process Delivery, data flows, transformations and reporting
• Project management experience desirable
• Aptitude for understanding, digesting and analyzing complex systems integration
• Demonstrated ability to translate business needs into clear requirements
• Good working knowledge of business intelligence/reporting and Analytics tools desirable
• Proficiency with software development methodologies such as Agile and experience working with Scrum teams
• Knowledge and experience of Entity Management and Compliance Services a significant benefit
• Software that the candidates should know how to use – MS Office, Visio, Project, Wireframing Tools, DevOps or Jira
• Level of English – advanced or fluent
• Occasional travel required which may be International

Pathways for career development 

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy. 

Making an impact 

• You’ll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work. 

A supportive environment 

• Strong feedback culture to help build an engaging workplace.
• Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
• At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

Other Benefits

• Anniversary & Birthday Leave policy
• Be part of One TMF
• Paternity & Adoption leaves
• Salary advance policy
• Work flexibility – Hybrid work model
• Talk about growth opportunities (we invest in talent)
• Well-being initiatives