TMF

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.

As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, We actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

We have been present in Poland for over 20 years, helping our clients from offices in Warsaw and Katowice, where more than 700 people already work.

Katowice is also the location for our second structure - the Regional Delivery Center, whose task is to serve the European markets of our clients, companies from the Fortune 500 and FTSE 100 rankings. As part of the structures, we are looking for specialists in the field of international accounting & tax, human resources and payroll, and global entity management. We also build teams that will be responsible for handling international funds and supporting internal financial processes of the TMF Group.

Responsible for ensuring the highest quality of IT service and advocating for flawless IT Service Delivery in their offices. Work closely with the internal customers/external clients (as required) to ensure IT processes are followed, technology solutions are fully utilized, and users are educated and updated on the TMF Technology solutions and ongoing changes. Workplace IT Service Engineers are organized, detail-oriented, and customer-centric. They support end users, end-user devices and are the local experts and smart hands on the ground once needed by other global functions.

• Fast and efficient management of the ITSM support queue
• Supporting end-user hardware throughout their life cycle, including laptops, monitors, peripherals, printers, scanners, conferencing equipment, and corporate-owned mobile devices
• Supporting end-users by providing guidance, education, and the smooth resolution of their technical requests
• Educating end users on TMF tools and best practices and arranging 1:1 or group training sessions, ensuring end-user awareness and efficiency in utilizing TMF technology solutions
• ISO/ISAE report generation and management
• Assisting (smart hands) in support of the network and server equipment within the office wherever operations or engineering teams are not present
• Technical ownership of all local applications
•  Ensuring that equipment inventory is fully and accurately updated with the latest, most accurate data
• Communicating with  users and local management on behalf of Global Technology Services
• Communicating with local vendors on behalf of TMF for the technology services the vendor provides
• Highlight any risks to the management and work on their quick resolution
• Highlight service improvement opportunities to the line manager
• Partaking in local office projects such as renovations and moves for all IT infrastructure tasks
• Identification of hardware problems and their maintenance, simple hardware repairs
• Any other technology tasks not limited to the above, requested by the management

Competencies and Skills 

• Technologically rounded with a high-level understanding of the different branches of IT
• Organized, detail oriented and customer centric mentality
• Managing and troubleshooting software and hardware problems with windows client machines
• Fair understanding of Active Directory, OU’s, and Security groups, DNS, DHCP, Backups, VPN
• Good understanding of file sharing and sharing permissions
• Knowledgeable and understand the ITIL terminologies and best practices
• Can-do and positive attitude, a team player who knows how to engage other teams to get things done
• Communicate effectively with internal and external stakeholders
• Mindful and willing to work in a multicultural, inclusive organization spanning the different time zones
• Security-oriented and vigilant of any risks, vulnerabilities, and threats, avoiding any nonconformities with any of our security standards and controls

Experience and Qualifications 

• Minimum of 2 years of experience in IT support for end users
• Very good English skills ( in speech and writing)
• A service mindset/attitude

• Convenient central location of the office
• Stable employment
• Flexi-time and remote working
• An international and dynamic environment
• Private medical care
• Life insurance
• Co-financing for the Multikafeteria program (e.g. Multisport card)
• Access to a language platform with 12 different languages to learn
• Access to a mental health and well-being platform offering a variety of functionalities that will support you in caring for your well-being
• Exceptional people and atmosphere
• Christmas and occasional gifts
• Co-financing of holidays (social fund)
• Opportunity to take part in charity projects