TMF

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, We actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Currently, we are searching for an experienced IT Specialist to become the primary contact for support for our Czech office.  You will be responsible for ensuring the highest quality of IT Services and advocating for flawless IT Services. You will also work closely with the internal/external clients (as required) to ensure that  IT processes are followed, technology solutions are fully utilized, and users are educated and updated on the TMF Technology solutions and ongoing changes. 

We are seeking to find somebody who is organized, detail-oriented, and customer-centric. You will be supporting end-users, end-users' devices, and the local experts, as well as global functions if needed.

• Fast and efficient management of the ITSM support queue;
• Supporting end-user hardware throughout their life cycle, including laptops, monitors, peripherals, printers, scanners, conferencing equipment, and corporate-owned mobile devices;
• Supporting end-users by providing guidance, education, and the smooth resolution of their technical requests;
• Educating end users on TMF tools and best practices and arranging 1:1 or group training sessions, ensuring end-user awareness and efficiency in utilizing TMF technology solutions. 
• ISO/ISAE report generation and management;
• Assisting (smart hands) in support of the network and server equipment within the office, wherever operations or engineering teams are not present;
• Technical ownership of all local applications, including SaaS and DC-hosted applications;
• Ensuring the HAM portal and Application Portfolio Portal are fully updated with the most recent, accurate data;
• Communicating with office users and local management on behalf of Global Technology Services;
• Communicating with local vendors on behalf of TMF for the technology services the vendor provides; 
• Highlight any risks to the management and work on their quick resolution;
• Highlight any GTS-related service improvement opportunities to the line manager;
• Budget-conscious and highlight any saving opportunities to the line manager;
• Partaking in local office projects such as renovations and moves for all IT infrastructure tasks;
• Any other technology tasks not limited to the above, requested by the management.

• Technologically rounded with a high-level understanding of the different branches of IT;
• Organized, detail-oriented, and customer-centric mentality;
• Managing and troubleshooting software and hardware problems with windows client machines;
• Fair understanding of Active Directory, OU’s, and Security groups, DNS, DHCP, Backups, VPN;
• Good understanding of file sharing and sharing permissions;
• Knowledgeable and understand the ITIL terminologies and best practices;
• Can-do and positive attitude, a team player who knows how to engage other teams to get things done;
• Communicate effectively with internal and external stakeholders;
• Mindful and willing to work in a multicultural, inclusive organization spanning the different time zones;
• Security-oriented and vigilant of any risks, vulnerabilities, and threats, avoiding any nonconformities with any of our security standards and controls;
• Think beyond the silos and deliver overall outcomes for the technology teams;
• Willing to operate out of the comfort zone and make effective changes;
• Experience and Qualifications;
• 1-5 years of experience with end-user support;
• A service mindset/attitude;
• ITIL knowledge is a must, ITIL certification is a plus;
• Service with a smile.

• Benefits package - 8 extra vacation days, 13th salary, bonuses, meal vouchers CZK 123/day, monthly contribution to Pluxee Flexi card for leisure activities in the amount of 1896 CZK (1652 CZK for employees with a Multisport card), 2 sick days per year, English during work hours, budget for team building and education, 1 x weekly yoga in the office, company events and parties -team/company (bowling, paintball, summer barbecue on the roof, etc);
• Retention and referral bonus;
• Flexible working hours and home office (3 days per week);
• Full-time contract for an indefinite period;
• We pride ourselves on a strong feedback culture, you can ask for feedback at any time;
• Career growth: you can advance your career through internal opportunities within TMF;
• Every day you will find coffee, tea, fresh fruit and popsicles in the office;
• We offer you a free form of online education within our popular TMF Business Academy, where you can choose from a wide range of courses;
• We offer you work in an international environment with an interesting portfolio of clients;
• You can count on support from a colleague and an understanding approach from a manager;
• We also offer you the alternative of free online education through the interactive GoFluent language portal. It is up to you which language you are interested in.