TMF

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.

As we’re a global company with 12,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

The Executive – Financial Services will play a pivotal role in driving client satisfaction and operational excellence by overseeing service delivery and invoicing processes, with a specific focus on Special Purpose Vehicles (SPV) management within the financial services sector. Acting as a central hub between clients and internal teams, this role ensures seamless communication, accurate billing, and high-quality service delivery, contributing to client retention and revenue growth while embodying TMF’s values of integrity and collaboration.

• Oversee end-to-end service delivery for assigned clients, ensuring alignment with contractual obligations and client expectations in financial services, particularly SPV management.
• Manage all aspects of client invoicing, including generating, reviewing, and reconciling invoices to ensure accuracy and compliance with billing agreements.
• Utilize advanced Excel skills to create, analyze, and maintain detailed billing reports, track SPV metrics, and identify discrepancies for timely resolution.
• Serve as the primary client-facing point of contact, fostering strong relationships through regular communication, meetings, and proactive issue resolution.
• Collaborate closely with internal teams, including finance, operations, and account management, to ensure seamless coordination and fulfillment of client needs.
• Monitor and forecast client account metrics, providing consistent updates to management through accurate CRM reporting and data-driven insights.
• Develop a deep understanding of billing mechanisms, including government fees, retainers, and ad-hoc charges, to ensure precise and transparent invoicing processes.
• Identify and escalate potential risks or discrepancies in service delivery or invoicing that could impact client satisfaction or financial outcomes.
• Conduct client satisfaction surveys and reviews to gather feedback, identify areas for improvement, and enhance service delivery strategies.
• Proactively identify opportunities to expand business with existing clients, proposing tailored financial service solutions to meet evolving needs.
• Ensure compliance with internal SOPs and external regulatory requirements, maintaining meticulous records for audit and reporting purposes.
• Maintain up-to-date client data in the CRM system, ensuring accuracy for reporting, forecasting, and strategic planning.
• Facilitate cross-departmental alignment by communicating client requirements and feedback to relevant stakeholders, driving continuous improvement.
• Lead client meetings to build and strengthen relationships, ensuring a client-centric approach in all interactions.
• Mentor junior team members, fostering a collaborative and inspiring team environment with open communication.

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• Minimum of 3 years of experience in a client relationship or account management role, preferably within financial services or a related industry.
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis for billing and reporting purposes.
• Strong understanding of financial billing mechanisms, invoicing processes, and reconciliation practices, ideally with exposure to SPV management.
• Exceptional client-facing skills, with the ability to build trust and maintain long-term relationships with diverse stakeholders.
• Fluent in English (written and verbal); proficiency in Arabic is a plus.
• Proven ability to multitask, prioritize, and manage multiple deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with a collaborative and solution-oriented mindset.
• Strong problem-solving and analytical skills to address invoicing discrepancies and operational challenges.
• Energetic, enthusiastic, and team-spirited, with a passion for delivering exceptional client experiences.
• Quick learner with a proactive approach to gaining and sharing knowledge, adapting to evolving industry trends.
• Ability to work independently and as part of a team, demonstrating leadership and mentorship capabilities.

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

• You’ll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.

A supportive environment

• Strong feedback culture to help build an engaging workplace.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.