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General Information

Job ID
35488
Location
Tokyo, Japan
Work Types
Full Time
Categories
Client Corporate Secretarial


We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted on our career website


About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all


Discover the Role

·      Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, verifying customer's understanding of information and answer.

·      Provides support services by him/her-self or coordinating with internal staff and/or local venders. These are ancillary services on a specific request/need basis – including office search, contract coordination, recruiting, translation, business trip arrangement, insurance, business card, file management, dispatching TMF staff (e.g. Accountant, Payroll agent) or interim management (e.g. Project Mgr, Controller and Internal Auditor by cooperation with agent).

·      Records customer inquiries, reviews internal and external resource availability and designs solutions.

·      Studies possible client needs, explores and identifies recommendable local venders, arranges deals with the venders and designs solution packages.

·      Supports formalizing commission agreements with local venders.

·      Delivers on-site services upon request.

·      Improves service quality by recommending processes improvement, identifying new services and adding new recommendable local venders.

·      Updates job knowledge by participating in educational opportunities. 

                   

 


Key Responsibilities

·      Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, verifying customer's understanding of information and answer.

·      Provides support services by him/her-self or coordinating with internal staff and/or local venders. These are ancillary services on a specific request/need basis – including office search, contract coordination, recruiting, translation, business trip arrangement, insurance, business card, file management, dispatching TMF staff (e.g. Accountant, Payroll agent) or interim management (e.g. Project Mgr, Controller and Internal Auditor by cooperation with agent).

·      Records customer inquiries, reviews internal and external resource availability and designs solutions.

·      Studies possible client needs, explores and identifies recommendable local venders, arranges deals with the venders and designs solution packages.

·      Supports formalizing commission agreements with local venders.

·      Delivers on-site services upon request.

·      Improves service quality by recommending processes improvement, identifying new services and adding new recommendable local venders.

·      Updates job knowledge by participating in educational opportunities. 

                   

 


Key Requirements

  Degree or diploma in business or marketing;

·      Over 2-3 years relevant experience in business service firms;

·      Proficient in Microsoft applications i.e. Power Point, Excel and Word;

·      Professionalism, Organization and Coordination Skills, Verbal/Witten Communication Skills, Project and Process Management Skills, Partnership Building Skills, Customer Focus, General Consulting Skills, Multi-tasking Skills and Interpersonal Skills;

·      Good command in both spoken and written Japanese (native-level) and English (e.g. TOEIC 860 or above).


What’s in it for you?

Pathways for career development
* Work with colleagues and clients around the world on interesting and challenging work.
* We provide internal career opportunities, so you can take your career further within TMF.
* Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact
* You’ll be helping us to make the world a simpler place to do business for our clients.
* Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.

A supportive environment
* Strong feedback culture to help build an engaging workplace.
* Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.


We’re looking forward to getting to know you!