TMF

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial, and employee administration through TMF Group’s teams in 120 offices.

Our 9,100 experts and 120 offices in 85 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success.

We help businesses achieve global compliance, transparency and consistency.

BUSINESS DEVELOPMENT     

Development of HRP onboarding practice     
contributing, taking initiative and participating on improving and promoting the HRP implementation and on-boarding best practice

improving global standards, efficiency, productivity, quality

improving of existing processes or process maps, written process, SOPs and creating them if not available.

Innovation  
offering support to implement any new technology, applications, tools that might improve the HRP onboarding practice

PROJECTS PORTFOLIO MANAGEMENT        

Projects delivering      

delivering all assigned Implementation and Onboarding Projects (“Projects”) in line with recognised best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting)

Point of escalation      

acting as main central point of contact for clients and internal stakeholders for all Projects assigned

Project planning and executing          

producing a detailed relevant project plan that includes objectives, scope, deliverables, timeliness, and resource allocation

aligning with clients and internal stakeholders to ensure dates are achievable

managing interdependencies, incorporating all required Project workstreams

creating, maintaining and updating all required project management outputs at each country level (such as but not limited to Project Plans, RAID logs, Stakeholder lists, Governance plans, Communication plans, Availability tracker, etc)

maintaining required level of quality

Risk assessment and mitigation
identifying any potential risks that might impact the Project’s success, recommend and implement actions to mitigate those risks

Stakeholder communication   
maintaining clear and effective communication with all Projects Client and TMF stakeholders (such as Local Offices, Technical Teams, Management/Leadership, Colleagues and others when applicable) to provide updates, address concerns, provide solutions for regular and complex problems/gaps and manage expectations (through Internal briefings, Kick Off Calls, Status Updates, SteerCos, Lessons Learnt sessions, etc)

working closely with Solution Architects (for Global Solution Overview aspects related), Sales (for any commercial aspects related), Internal teams to ensure One TMF approach

Escalation       
timely escalating resource issues, delayed project phases, missed deadlines and other planning issues

ensuring the central support teams and/or local offices adhere to the HRP on-boarding defined procedures

adhering to relevant escalation process

Budget management   
creating and managing the Project budget

ensuring cost control and efforts throughout the Project are recorded

setting, monitoring project KPIs and proposing solutions for improvement: on-time completion rate, planned hours vs time spent, budget variances and more

Change management  
managing changes to Project scope, deviations, requirements, timeliness and assessing their impact on the Project through correct Contract & Change Management standard (i.e. Change Requests, Addendums, etc.) always working closely with contracting team (CCT) and the assigned AD / CSD and CSM as applicable

Project Closure           
ensuring a smooth project closure, including proper documentation, final deliverables and knowledge transfer if needed

ensuring any BAU requirements are set up with the appropriate teams (AD, CSD, CSM, Billing Team, CSC) such as SLAs, KPIs, Billing, Tools, etc.

INTERNAL PROJECTS            

Reporting actual performance            
accountable for the performance and results (revenue)

offering support for measuring and reporting the relevant metrics through various internal reporting such as management reporting, IOS revenue reconciliation, dashboards (project analysis), Utilization reporting (including productivity), client satisfaction survey (CSAT), CRM, DAX time sheet, etc

Other internal reporting

adhering to relevant internal reporting process

Project management skills

      Advanced proficiency of MS Project Online, MS Excel, MS PowerPoint, MS Word

      Intermediate proficiency of MS PMO, Power BI, MS Visio & CRM

      Knowledge of HR and Payroll processes, understanding from a generalists' perspective how payroll is set up, structure, dependencies, implications, outputs and timelines

      Basic understanding of HRP interfaces  

      Fluency in English (written & oral), additional languages (e.g., Spanish, Mandarin, others) are a plus

Key soft skills 

      Effective communication: Clearly conveying project requirements, progress and updates to stakeholders and relevant parties, being able to articulate the issues and solutions

      Collaboration: Working effectively with cross-functional multi-cultural/regional teams, workstreams, contractors or external partners involved in the project

      Stakeholder management: Understanding and addressing the needs and expectations of various project stakeholders (from different countries and cultures)

      Time management: Setting timeliness and ensuring project tasks are completed on schedule

      Problem-solving: Identifying challenges and proposing solutions to overcome obstacles in the project’s path

      Adaptability: Being flexible and responsive to changes in project scope or priorities

      Adaptability: Adjust to challenges of managing projects across multiple countries  

Other soft skills          

Organization: Efficiently managing project documentation, schedules and resources

Negotiation: Engaging with stakeholders to reach agreements and make decisions that align with project objectives

Risk management: Identifying potential risks and implementing strategies to minimize their impact on the project

Attention to detail: Ensuring accuracy and precision in project documentation and deliverables

Analytical thinking: Evaluating project data and information to make strategic decision

EXPERIENCE AND QUALIFICATIONS 

      Minimum 5+ years’ experience in Financial Services Industry or worked in a local payroll environment, with clear understanding of payroll processing

      Minimum of 3+ years’ experience in a project management role within the global services sector

Type and level of education, training courses or certifications required to successfully perform this role

Bachelor’s degree in accounting/finance or of science in human resource management - necessary

Agile PM (Foundation and/or Practitioner) / Prince 2/ Lean Six Sigma / other project management certification – desired

Candidate profile        

   Client oriented (accustomed to speaking and negotiating with client C-levels)

   Working independently, with guidance in only the most complex situations

   Has project management and HRP experience

   Flexible to manage multi-country, multi-regional complex projects

   Ability to coordinate with different departments/teams to set up new procedures and get those implemented

   Ability to travel as required

Pathways for career development 

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy. 

Making an impact 

• You’ll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work. 

A supportive environment 

• Strong feedback culture to help build an engaging workplace.
• Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
• At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

Other Benefits

• Anniversary & Birthday Leave policy
• Be part of One TMF
• Paternity & Adoption leaves
• Salary advance policy
• Work flexibility – Hybrid work model
• Talk about growth opportunities (we invest in talent)
• Well-being initiatives