TMF

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

We are seeking a skilled BMC Helix Chatbot Developer to join our dynamic team. The ideal candidate will have 3-7 years of experience in developing and maintaining chatbots using the BMC Helix platform. You will be responsible for designing, implementing, and optimizing chatbot solutions to enhance our customer service and support operations.

• Work with business owners, service owners, knowledge owners, and project managers to align chatbot development with business objectives.
• Participate in team meetings to discuss project progress and address any challenges.
• Design and develop chatbots using BMC Helix Virtual Agent 
• Create conversational dialogues that align with identified business use cases.
• Integrate chatbots with BMC Helix applications such as Digital Workplace and Business Workflows.
• Identify top services and knowledge articles that can be automated through chatbots.
• Document user interactions to define intents and utterances for chatbot development.
• Test chatbots to ensure they meet business requirements and user expectations.
• Deploy chatbots on designated channels such as Digital Workplace.

• Programming Languages Like Python, JavaScript, and Java
• Natural Language Processing (NLP)
• Large Language Model (LLM)
• BMC Helix Virtual Agent
• Machine Learning
• API Integration: 
• User Experience (UX) Design
• Data Analysis

Key Requirements:

• 3-7 years of experience in chatbot development, with BMC Helix Virtual Agent.
• Strong programming skills in languages such as JavaScript, Python, or similar.
• Experience with natural language processing (NLP) and machine learning (ML) techniques.
• Familiarity with RESTful APIs and web services.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork abilities

General skills:

• Team player.
• Constant learner & self-motivated person.
• Analytical and problem-solving skills.
• Ability to work without direct supervision.
• Ability to work under pressure.
• Good communication and interpersonal skills.
• Familiar with ITIL & ITSM principles.

Pathways for career development 

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy. 

Making an impact 

• You’ll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work. 

A supportive environment 

• Strong feedback culture to help build an engaging workplace.
• Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
• At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

Other Benefits

• Anniversary & Birthday Leave policy
• Be part of One TMF
• Paternity & Adoption leaves
• Salary advance policy
• Work flexibility – Hybrid work model
• Talk about growth opportunities (we invest in talent)
• Well-being initiatives