TMF

TMF Group is a leading provider of employee, financial and legal administration services, helping clients invest and operate safely around the world. Our 11k+ experts in 125+ offices across 87 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success.

An area of opportunity to grow and develop career in Investor Onboarding.

 Strategic Leadership & Business Ownership

•       Provide strategic direction for investor onboarding operations aligned with business objectives

•       Own and drive delivery outcomes across multiple teams or workstreams

•       Identify and execute transformation and automation initiatives to improve efficiency and scalability

•       Contribute to broader organisational strategy and represent the function in senior leadership forums — including input to headcount planning, capacity modelling, and technology investment decisions

•       Drive commercial awareness by identifying opportunities to enhance client experience and service offering

•       Actively participate in client pitches, RFP responses, and service expansion discussions to

 Operational Excellence & Delivery Governance

•         Ensure consistent achievement of SLAs, KPIs, and quality benchmarks

•         Oversee high-volume and complex onboarding pipelines, ensuring timely delivery

•         Establish robust governance frameworks, controls, and reporting mechanisms

•         Drive continuous improvement initiatives and operational efficiency programs

•       Manage operational risk and ensure adherence to internal control frameworks

•       Own MI and reporting to senior leadership, including capacity utilisation, productivity metrics, and risk indicators across RDC delivery teams

 AML/KYC & Risk Leadership

•         Provide advanced oversight on AML/KYC processes and regulatory compliance

•         Act as escalation point for high-risk, complex cases and regulatory matters

•       Ensure consistent application of global and local regulatory standards across jurisdictions including Luxembourg (CSSF), Cayman, Singapore (MAS), Hong Kong (SFC), Australia (ASIC), Channel Islands (JFSC), and others as scope requires

•         Lead audit, compliance reviews, and regulatory interactions where required

•         Drive a strong risk culture with zero tolerance for control failures

 People Leadership & Talent Development

•         Lead, mentor, and develop multiple teams and people managers

•         Build a strong leadership pipeline and enable succession planning

•         Foster a high-performance, inclusive, and engagement-driven culture

•         Drive talent development initiatives, training programs, and capability building

•         Hold accountability for workforce planning, capacity management, and productivity

 Stakeholder & Client Management

•         Build and maintain strong relationships with senior stakeholders and clients

•         Act as a trusted advisor for client onboarding strategy and issue resolution

•         Collaborate with global teams, compliance, and business leadership

•         Represent onboarding operations in client discussions, governance calls, and business reviews

•       Influence decision-making through data-driven insights and recommendations

•       Support commercial and business development activity including fund administrator RFP processes and due diligence questionnaire responses

 Quality Assurance & Control Framework

•         Ensure robust quality assurance processes and review mechanisms

•         Monitor delivery quality and implement corrective and preventive actions

•         Maintain global standards and consistency across teams

•         Oversee management information (MI), reporting, and data analytics

 Transformation & Innovation

•         Lead digital transformation and process optimization initiatives

•         Leverage technology solutions — including workflow tools, AI/automation, and CLM platforms such as Fenergo — to enhance onboarding efficiency and investor experience

•         Promote innovation culture and continuous process evolution

•         Partner with technology teams on system enhancements and implementations

Key Requirements

•       10–15 years of experience in AML/KYC, investor onboarding, or financial services operations

•         Proven leadership experience managing large teams and/or multiple managers

•         Strong expertise in AML/KYC regulations, compliance frameworks, and risk management

•         Demonstrated experience in driving transformation and operational improvement initiatives

•         Excellent stakeholder management and communication skills

•         Strong analytical, problem-solving, and decision-making abilities

•       Experience managing high-risk, complex onboarding scenarios

•       Experience operating within a multi-jurisdictional fund administration or global financial services environment

•       Familiarity with Regional Delivery Centre (RDC / GCC) operating models and offshore/nearshore team management

Preferred Qualifications & Skills

•         ACAMS (CAMS) or equivalent AML/financial crime qualification

•         Prior experience in investor services, fund administration, or related financial services environments

•         Experience with Fenergo or similar KYC workflow/CLM platforms

•         Experience using World-Check or comparable sanctions and PEP screening tools

•         Demonstrated ability to lead transformation and process improvement initiatives

•         Strong understanding of operational risk and control frameworks

•         Track record of building and developing high-performing teams

•       Ability to inspire and motivate teams toward achieving business goals

•       Experience in reporting, metrics analysis, and MI preparation

•         FCCA, CPA, or equivalent professional qualification is advantageous

Primary Focus

•         Strategic and operational leadership of investor onboarding

•       Driving scale, efficiency, and quality in a complex global environment

•       Enhancing client experience and regulatory compliance

•       Ownership of RDC delivery performance and team capability development

Key Skills

•         Strategic thinking and execution

•         Strong leadership and people development capability

•         Advanced stakeholder and client management

•         Deep AML/KYC and risk expertise

•         Data-driven decision making

•         Transformation and change management

•       Excellent communication and influencing skills

•       Multi-jurisdictional compliance and regulatory literacy

•       Commercial acumen and client-facing capability

Pathways for career development
 * Work with colleagues and clients around the world on interesting and challenging work.
 * We provide internal career opportunities, so you can take your career further within TMF.
 * Continuous development is supported through global learning opportunities from the TMF Business Academy.
 
 Making an impact
 * You’ll be helping us to make the world a simpler place to do business for our clients.
 * Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.
 
 A supportive environment
 * Strong feedback culture to help build an engaging workplace.
 * Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
 
 We’re looking forward to getting to know you!