TMF

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

It is an area experiencing significant growth in TMF, thus providing an opportunity for great career development.

Job Overview

Join a high-performing Investor On-Boarding team where excellence, diversity, and inclusivity are embedded in everything we do. As an Investor Onboarding Principal within the Investor Onboarding function, you will lead a team of professionals responsible for delivering high-quality investor onboarding services. This role requires 6-10 years of relevant experience, strong leadership, stakeholder management skills, and accountability for team deliverables. You will manage day-to-day operations while ensuring compliance and operational excellence.

Job Summary

The Investor Onboarding Principal is accountable for managing team operations, ensuring adherence to AML/KYC standards, and maintaining strong stakeholder relationships. You will demonstrate mastery of the AML/KYC process, oversee quality review of complex cases, and ensure timely and accurate completion of investor onboarding activities. This role demands strategic thinking, operational oversight, quality assurance capabilities, and the ability to inspire and develop team members.

Key Responsibilities

Quality Assurance & Review

• Act as the primary reviewer of work completed by the team, ensuring all deliverables meet regulatory and internal standards
• Oversee high-risk and complex investor onboarding cases requiring expert judgment
• Maintain globally agreed quality standards and ensure zero tolerance for errors
• Provide technical expertise and final sign-off on challenging or escalated cases
• Monitor team output quality and implement corrective actions where needed

AML/KYC Expertise

• Demonstrate mastery of AML/KYC processes and regulatory requirements, ensuring compliance across all activities
• Apply in-depth knowledge of global and local regulatory standards and internal policies
• Stay current on regulatory changes and industry best practices
• Make sound risk-based decisions on complex investor structures and high-risk scenarios

Leadership & Team Management

• Lead, mentor, and develop a team of Associates and Sr. Associates 
• Drive team engagement and foster a positive, high-performance culture
• Act as the primary point of escalation for complex issues and ensure timely resolution
• Communicate team priorities, updates, and performance metrics to senior leadership
• Conduct performance reviews and support career development of team members
• Manage workload allocation and ensure optimal team capacity utilization

Business Ownership & Stakeholder Management

• Take ownership of team deliverables and quality standards
• Manage stakeholder relationships, ensuring exceptional service and timely responses
• Represent the team in cross-functional forums and contribute to strategic decision-making
• Partner with client-facing teams to resolve complex documentation or compliance queries

Operational Excellence

• Drive process improvements and efficiency initiatives
• Ensure Service Level Agreements (SLAs) and quality benchmarks are consistently met
• Support creation and maintenance of Standard Operating Controls (SOCs) and process documentation
• Oversee day-to-day operational delivery and address any bottlenecks or issues

Reporting & Process Improvement

• Prepare, analyze, and publish operational reports, metrics, and management information (MI)
• Identify opportunities for process improvements and contribute to efficiency, quality, and control enhancements
• Communicate regulatory, procedural, and process changes proactively to the team
• Support process, technology, and transformation initiatives as required

Training & Development

• Design and deliver training programs for new joiners and existing team members
• Create and maintain training materials, SOCs, and knowledge repositories
• Champion continuous learning and professional development within the team

Required Qualifications, Capabilities, and Skills

• 6-10 years of progressive experience in AML/KYC, investor onboarding, compliance, or related financial services operations
• Proven experience in team management and leadership roles
• Strong quality review and assurance capabilities with exceptional attention to detail
• In-depth knowledge of AML/KYC regulations and compliance principles
• Demonstrated ability to handle complex, high-risk investor cases
• Excellent communication, organizational, and decision-making skills
• Strong stakeholder management and relationship-building abilities
• Ability to manage multiple priorities and deliver under pressure
• University degree or equivalent professional qualification
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint

Preferred Qualifications, Capabilities, and Skills

• ACAMS certification (CAMS) or equivalent AML/financial crime qualification
• Prior experience in investor services, fund administration, or related financial services environments
• Experience with Fenergo or similar KYC workflow platforms is a plus
• Experience using World-Check or comparable sanctions and PEP screening tools is a plus
• Demonstrated ability to lead transformation and process improvement initiatives
• Strong understanding of operational risk and control frameworks
• Track record of building and developing high-performing teams
• Ability to inspire and motivate teams toward achieving business goals
• Experience in reporting, metrics analysis, and MI preparation

Pathways for career development

Making an impact

A supportive environment

Other Benefits