TMF

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.

As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, We actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

We have been present in Poland for over 20 years, helping our clients from offices in Warsaw and Katowice, where more than 700 people already work.

Katowice is also the location for our second structure - the Regional Delivery Center, whose task is to serve the European markets of our clients, companies from the Fortune 500 and FTSE 100 rankings. As part of the structures, we are looking for specialists in the field of international accounting & tax, human resources and payroll, and global entity management. We also build teams that will be responsible for handling international funds and supporting internal financial processes of the TMF Group.

The O2C Manager – Collections is responsible for overseeing the collections function within the Order-to-Cash process. This role focuses on ensuring timely and effective collection of receivables, reducing overdue accounts, and optimizing cash flow. It requires strong leadership, analytical skills and a proactive approach to managing customer relationships and resolving payment issues. The manager works closely with internal stakeholders and external clients to ensure compliance with financial policies and contractual obligations.

• Lead and manage the collections team, ensuring efficient execution of collection activities
• Monitor and improve key collections KPIs such as Days Sales Outstanding (DSO), aging of receivables, and collection effectiveness
• Develop and implement strategies to reduce overdue accounts and bad debt
• Collaborate with internal teams (finance, sales, legal) to resolve payment disputes and escalate issues as needed
• Maintain strong relationships with clients to facilitate timely payments and address concerns
• Ensure compliance with internal controls, accounting standards, and audit requirements related to collections
• Support automation and process improvement initiatives within the collections function

• Bachelor’s degree in Finance, Accounting, Business Administration or related field
• Minimum 5 years of experience in collections 
• Minimum 4 years in managing the team and collections process
• Deep understanding of collections processes and financial controls
• Proven track record in improving collections performance (process design and mapping, long term planning and improvements)
• Experience in working with international clients and cross-functional teams
• Experience in shared services or BPO environment is a plus
• Strong leadership and team management skills
• Excellent communication and negotiation abilities
• Analytical mindset with a focus on cash flow optimization
• Proficiency in ERP systems (eg. Microsoft Dynamics)
• Advanced Excel skills and familiarity with reporting tools
• Fluency in English

• Convenient central location of the office
• Stable employment
• Flexi-time and hybrid/remote working
• An international and dynamic environment
• Private medical care
• Life insurance
• Co-financing for the Multikafeteria program (e.g. Multisport card)
• Access to a language platform with 12 different languages to learn
• Access to a mental health and well-being platform offering a variety of functionalities that will support you in caring for your well-being
• Exceptional people and atmosphere
• Christmas and occasional gifts
• Co-financing of holidays (social fund)
• Opportunity to take part in charity projects