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General Information

Job ID
33908
Location
San Jose, Costa Rica
Work Types
Full Time
Categories
Project Management


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About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.


Discover the Role
The Digital Product Analyst plays a pivotal role in shaping, validating, and optimizing digital products within TMF Group’s service line offering. This includes ownership of feature and function groups within key middleware technologies that support strategic clients across the various service lines TMF provides. The role combines strong analytical capabilities, problem‑solving skills, and cross‑functional collaboration to ensure our products deliver exceptional value to clients, internal operations, and global service teams.

Key Responsibilities
  • Support business requirement analysis and documentation, process management efforts, and the execution of technical and functional gap analyses, including assessing their impact on upcoming product releases.
  • Partner with Product Managers, Operations, Technology, and Implementation teams to elicit and refine business requirements.
  • Translate service‑specific needs (starting with payroll) into clear user stories, acceptance criteria, and process flows.
  • Conduct root cause analysis and identify data, workflow, or configuration gaps impacting payroll processing and client experience.
  • Support competitor analysis, market research, and benchmarking for digital client platform across TMF group service offering.
  • Supporting during product release testing and performs product testing quality checks and validation .
  • Validate completeness, accuracy, and consistency of data flowing between upstream and downstream systems.
  • Participate in sprint ceremonies, grooming sessions, and feature reviews, providing business context and clarifications. Keeps documentation and records of the important requirements and critical agreements and decisions.
  • Support UAT cycles, including defect documentation, triage, root cause validation, and go‑live validation. Prepare test scenarios and expected outcomes based on user stories and business rules.
  • Perform technical and operation impact analysis on product releases and documents product collaterals.

Key Requirements
    • Three years of experience in business analysis, system analysis with focus on software development life cycle, Process Delivery, data flows, transformations and reporting.
    • Prior experience in Agile SCRUM deliveries or other software development methodologies.
    • Experience in identifying gaps, operational inefficiencies, and root causes.
    • Proficiency in MS Office, Visio, Project, Wireframing Tools, SQL, DevOps or Jira
    • Proficiency with software development methodologies such as Agile and experience working with Scrum teams.
    • Level of English – advanced or fluent.
    • Knowledge and experience of HR and Payroll is a plus.

     

    Soft Skills:

     

    • Good client-facing skills.
    • Good time management skills.
    • Good communication both verbally and written.
    • Ability to support the Product Team members and collaborate in stakeholder management. 
    • Good business background.

What’s in it for you?

Career Development Paths

  • Work with colleagues and clients from around the world on interesting and challenging tasks.
  • We offer internal career opportunities, so you can advance your career within TMF.
  • Ongoing development is supported through global learning opportunities via the TMF Business Academy.

Make An Impact

  • You’ll help us make the world a simpler place for our clients to do business.
  • Through our Corporate Social Responsibility program, you’ll also make a difference in the communities where we work.

A Supportive Environment

  • A strong feedback culture helps build an engaging workplace.
  • Our inclusive work environment allows you to work from our offices around the world as well as from home, helping you find the right work-life balance to perform at your best.

We’re looking forward to getting to know you!