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General Information

Job ID
34992
Location
Bangalore, India
Work Types
Full Time
Categories
Information Technology


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About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO & ISAE certified organization.


Discover the Role
The Technical Application Support Engineer is responsible for supporting, configuring, and maintaining the underlying infrastructure (hardware and software) on which TMF Group’s core business applications operate. This role ensures that application infrastructure is stable, secure, resilient, and performs consistently to meet business needs.
The position focuses on non-functional support, including performance optimization, security, availability, and recovery of application environments. In addition to hands-on technical responsibilities, the engineer is accountable for day-to-day operational activities of a small technical team, contributing to infrastructure architecture decisions, and continuously improving support processes in line with ITIL principles.

Key Responsibilities

Infrastructure & Application Support

  • Provide non-functional technical support for core business application infrastructure
  • Proactively monitor systems, analyze issues, and implement permanent fixes
  • Troubleshoot and resolve backend infrastructure-related application issues
  • Install, configure, and maintain application infrastructure environments
  • Ensure optimal performance, resilience, and security of applications

Optimization, Stability & Availability

  • Continuously optimize existing application infrastructure
  • Ensure integrity, availability, and recoverability of all core application platforms
  • Perform regular capacity planning to support current and future business needs
  • Implement preventive measures to reduce downtime and performance issues

Security, Compliance & Patch Management

  • Conduct regular security audits across application infrastructure
  • Manage and apply patches to operating systems, databases, and application components
  • Ensure compliance with internal security standards and IT governance practices

Architecture, Design & Continuous Improvement

  • Participate in key decision-making around application infrastructure architecture
  • Design and implement new operational procedures and support processes
  • Challenge complex customer or business requirements and propose effective technical solutions
  • Support continuous improvement initiatives across the application support function

Documentation & Knowledge Management

  • Document existing and new environments, processes, and configurations
  • Maintain accurate technical documentation to support knowledge sharing and audit readiness

Team & Operational Support

  • Handle day-to-day operational activities of a small technical team
  • Collaborate effectively with internal teams and stakeholders
  • Support incident, problem, and change management processes where applicable

Key Requirements

Profile & Experience

  • Strong affinity with financial ERP systems
  • Minimum 3+ years of experience in technical application or infrastructure support
  • Experience supporting business-critical, enterprise-level applications

Essential Technical Skills

  • Microsoft Windows Server 2012 / 2016 Administration
  • Microsoft SQL Server 2008 / 2012 Administration
  • Azure PaaS experience, including:
    • Azure Kubernetes Service (AKS)
    • Cosmos DB
    • Azure SQL Database
    • Azure DevOps
  • Strong troubleshooting and root-cause analysis skills

Advantageous / Nice-to-Have Technical Skills

  • Experience with Viewpoint
  • Experience with Outsystems
  • Knowledge of REST APIs
  • Internet Information Services (IIS) administration

General & Professional Skills

  • Self-motivated with a strong desire to learn and grow
  • Excellent analytical and problem-solving skills
  • Ability to maintain a “helicopter view” of systems and operations
  • Strong organizational and interpersonal skills
  • High attention to detail and quality
  • Good communication skills across technical and non-technical stakeholders
  • Demonstrates corporate citizenship and team-oriented behavior
  • Familiarity with ITIL principles and service management practices

What’s in it for you?

Pathways for career development 

  • Work with colleagues and clients around the world on interesting and challenging work.
  • We provide internal career opportunities, so you can take your career further within TMF.
  • Continuous development is supported through global learning opportunities from the TMF Business Academy. 

Making an impact 

  • You’ll be helping us to make the world a simpler place to do business for our clients.
  • Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work. 

A supportive environment 

  • Strong feedback culture to help build an engaging workplace.
  • Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
  • Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
  • At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

Other Benefits

  • Anniversary & Birthday Leave policy
  • Be part of One TMF
  • Paternity & Adoption leaves
  • Salary advance policy
  • Work flexibility – Hybrid work model
  • Talk about growth opportunities (we invest in talent)
  • Well-being initiatives

We’re looking forward to getting to know you!