TMF

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.

As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

The Senior HR & Payroll Consultant, is responsible for team management by setting quality objectives. As a Senior she/he will also recruit, train, coach, monitor and organize the work and evaluate the performance of their team managers. He/she will ensure both technical and commercial service quality across its portfolio of clients.

• Perform all recurring and unusual work on a file, including configuration of files on SILAE, setting up new clients (memberships to the caisses), compliance with the collective agreement, updating as labour law evolves;
• Ensure any type of communication (telephone, e-mail, mail) in a perfect way in terms of responsiveness and reliability with the customer, in particular in English, and the organisations.
• Participate in the selection of management candidates, welcome them, train them, and guide them;
• Create a portfolio of interesting files for managers, corresponding to their technical level;
• Check all work (payroll, charges, STC, end-of-year work, affiliations, validation of complex emails before sending) done by junior using the tools defined in the firm;
• Monitor the progress of the work and ensure compliance with deadlines throughout the portfolio through the schedule;
• Monitor affiliations on all new files with a checklist;
• Follow up on email replies, make sure to be a copy of all of his team’s emails;
• Organize and ensure back-up in case of absence of the manager;
• Provide leadership in customer relations;
• Prepare the work of novice non-autonomous consultants.

• At least 5 years of experience in an accounting firm
• Good oral and written French and English skills
• Experience in managing a client portfolio
• Good knowledge of payroll techniques;
• Reporting, invoicing to the customer: rigour and accuracy in filling the timesheets, Having a sense of customer service: responsiveness, quality and professionalism in responding to emails
• Responsiveness and proactivity: know how to immediately escalate to the manager any new or technical or relational difficulties on a file or with a member of the team
• Analytical, critical: alert when a pay deposit is not in compliance with the law
• Listening skills: listening to your team in order to create a relationship of trust and create total transparency in the management of problems, playing the role of privileged interlocutor within your team
• Sense of management: know how to delegate, empower the manager, while being present and vigilant.
• Sense of data confidentiality: guarantee the confidentiality of personal information communicated with the manager