TMF

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 11 000+ experts and 125+ offices in 87 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success

TMF Group is currently looking for a WPS Engineer to join our team in Dublin, Ireland. Apply for this exciting job opportunity today!

Deploy, update and upgrade operating systems, manage policies and profiles, Manage and protect IT assets, manage apps and data and Configure connectivity
Monitor and respond and effectively to requests and incidents assigned to workplace support group in ITSM ticketing tool within defined SLA
Assisting end users with technical needs, related to the usage and utilization of the IT assets, and IT accessing supported applications
Follow best practices to meet performance and security requirements. This is usually during new joiners’ induction, deployment of a change, or on a need-to basis
Assisting in compiling and providing (or sharing) documentation to the end users for the basic use expected for TMF assets such as Printers, Projectors, Smart boards. To ensure the end users are confident enough after reading those concise instructions to operate the devices without assistance
Always Ensure there is proper documentations (may include photos and diagrams) of all IT assets and their configuration of the local office
Update the asset management register upon purchasing, decommissioning, assigning or unassigning, any IT asset, and IT asset information should always be up to date and accurate on file
Ensure the access to the applications is available and effective, and the applications are well documented and up to date. Ensure the data is documented in LeanIX and up to date
Ensure active directory objects, OU’s, Groups are up-to-date. Ensure every AD object has proper description to each, following standard naming conventions
Provide proactive hand & eyes support for Operations and Engineering IT teams, in administration, management of local office servers, network and other global infrastructure components
Ensure all servers are being backed up as per schedule and chosen plan, Patched and updated, and included in security and monitoring scans and monitoring
Monitoring all physical or logical resources whenever possible to ensure no disruption to the service
Enriching the Azure Chatbot knowledge, by governing the accuracy and comprehensiveness of the chatbot pertaining the local office requirements and participate in a role in the continual improvement process of the chatbot service
Raise purchase orders. Controlling the IT expenses and participate in IT budgets processes

Understands TMF Groups' business lines, regulatory requirements and how the organisation is structured
Records their time accurately and within deadline in addition to approving time for others
Understands and applies control and risk and governance frameworks consistently
Will delegate work across the team as appropriate
Will be expected to support less experienced staff
Will share knowledge to ensure targets are met
Understands own motivation and impact of personal impact to optimise personal and team performance
Builds and maintains relationships at all levels across the Group
Will be mindful of cultural differences across a diverse organisation
Communicates (verbally and through written work) information in a clear and concise manner
Will manage stakeholders' expectations with regards to delivery, escalating concerns as appropriate
Puts colleagues/ clients at the centre of everything they do to ensure a positive experience
Upholds the values of the organisation in all they do
Trustworthy team member who considers those around them
Situational understanding of needs of role and will find solutions/ more efficient ways of working within parameters

CRITICAL COMPETENCIES FOR SUCCESS 
Operational Excellence
Will take advantage of learning opportunities to meet needs of current job
Has a good understanding of technicalities of own role
Promptly and efficiently completes work assignments

Commercial Awareness  
Good understanding of how immediate team interact with other teams in function to deliver results
Understand TMF Group Code of Conduct and values
Leadership & Resource Management
Provides guidance on basic tasks to colleagues in immediate team
Manages personal workload effectively

Interpersonal Skills
Responds to and anticipates client needs in a timely and professional manner
Listens actively, considers people’s concerns and adjusts own behaviour in a helpful manner

Client Excellence
Consistently strives to provide a quality service
Implements the necessary steps of the service process
Handles complaints and difficult customers in positive and effective manner, taking into account global and cultural differences
Takes responsibility for obtaining and sharing required information with others
Understands clients, identifies their needs and creates positive first impressions

Key Qualifications
Windows 10/11, Windows Server 2016/19 and Hyper-V installation, administration and configuration
Work experience on ITIL 4 processes and certified
LAN and WIFI access points management for local Offices
Dell Physical server, storage administration and DPM disk and Tape backup management
Work Experience on Citrix, VPN and other Infra services

• Pro-rata holidays based on 25.5 days annually 
• Non - contributory social club
• Access to the Global Business Academy suite of training 
• Access to Go Fluent Language Learning 
• The opportunity to participate and get involved in activities relating to Social / ESG / CSR / D&I / Wellbeing