TMF

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

We are looking for an Application Support Analyst to join our team and help to support digital operations tools & related applications.

In this role, the successful candidate will need to:

• Perform the daily activities and operations of application support team.
• Work with vendors for 3rd level support and TMF Internal integrated teams and L2 support.
• Support the applications used in Digital platform team and meet the requests response and resolution within specified timelines.
• Sets priorities for self to ensure task completion, coordination of work activities with peers and Manager.
• Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems.
• Follow ITIL processes along with TMF's best practices and guidelines.
• Other role characteristics:  highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment.
• Attend internal and vendor facing meetings as and when needed.
• Contribute to Application support document library.
• Liaise with TMF Internal IT team in gathering required information around applications.

• Perform the daily activities of business, technical or operations of support teams
• Analyze, design, and improve our application support processes.
• Generate and maintain end to end Application Support documentation, ensuring on time & high-quality delivery.
• Flexible in working hours to support application users globally in rotational shifts.
• Utilize ITIL framework in day to day support activities.
• Understand client's need and priorities.
• Support and train new team members.

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work;
• We provide internal career opportunities so you can take your career further within TMF;
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

• You’ll be helping us to make the world a simpler place to do business for our clients;
• Through our corporate social responsibility programme, you’ll also be making a difference in the communities where we work.

A supportive environment

• Strong feedback culture to help build an engaging workplace;
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Other Benefits

• Anniversary & Birthday Leave policy
• Be part of One TMF
• Paternity & Adoption leaves
• Salary advance policy
• Work flexibility – Hybrid work model
• Talk about growth opportunities (we invest in talent)
• Well-being initiatives