TMF

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

The Senior Engineer for IT Monitoring Tools will Responsible for the design, implementation, and optimization of IT monitoring systems across the organization. This role is crucial for ensuring high availability, performance, and security of IT infrastructure and applications. The Senior Engineer will also be responsible for integrating monitoring tools with existing systems, developing proactive monitoring strategies, and providing technical guidance to junior engineers.

• Develop and implement comprehensive IT monitoring solutions using tools like SCOM, Site24x7, Azure Monitor, BMC Operation Management and Dynatrace.
• Ensure seamless integration of monitoring tools with various enterprise applications, servers, networks, and cloud platforms.
• Optimize monitoring tool configurations to align with organizational needs and industry best practices.
• Implement predictive analysis and trend-based alerts to prevent performance degradation or outages.
• Continuously monitor tool performance, identifying areas for improvement and tuning configurations to optimize system performance and alerting accuracy.
• Manage relationships with monitoring tool vendors to receive support, upgrades, and resolve technical issues as needed.
• Oversee tool licenses, ensuring compliance with agreements and managing renewals or expansions as required.
• Ensure that all monitoring tools and processes adhere to internal security policies, compliance regulations, and industry best practices.
• Maintain proper access control and security standards within monitoring tools to safeguard sensitive data.
• Collaborate with IT, DevOps, and application development teams to ensure seamless integration of monitoring tools with internal processes and systems.
• Provide training and mentorship to internal teams, ensuring they are equipped to manage and maintain monitoring tools.

• 8-10 years of experience in IT monitoring, with a proven track record of managing and optimizing monitoring systems
• Excellent communication skills to provide training and support to internal teams.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex monitoring issues.
• Experience in monitoring tools, application Performance management tools. Operations management tools with AIOPS and so. 
• Experience in Graphana, Power BI tools
• Experience in ITSM tools & terminology
• Experience in various software’s like end point management tools, BMC remedy, Asset management tools, etc. 
• Supports the up skilling of team through sharing of knowledge, best practice, and coaching
• Should have good communication & Interpersonal skills 
• Experience in ITIL (Incident, change & Problem management)

Technical Skills:

• Knowledge of Monitoring tools
• Knowledge of IT Cloud & Infrastructure services.
• Knowledge of Compute, Storage, networking, database, IAM.
• IT Infrastructure management, IT Operations management using AIOPS.
• Knowledge of Data analysis and Data presentation layer 
• Management tools/Software: DevOps, Remedy.
• Knowledge of data presentation layer like Power BI, Graphana.

General skills:

• Team player.
• Constant learner & self-motivated person.
• Analytical and problem-solving skills.
• Ability to work without direct supervision.
• Ability to work under pressure.
• Good communication and interpersonal skills.

What's in it for you? 

Pathways for career development 

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy. 

Making an impact 

• You’ll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work. 

A supportive environment 

• Strong feedback culture to help build an engaging workplace.
• Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
• At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

Other Benefits

• Anniversary & Birthday Leave policy
• Be part of One TMF
• Paternity & Adoption leaves
• Salary advance policy
• Work flexibility – Hybrid work model
• Talk about growth opportunities (we invest in talent)
• Well-being initiatives