TMF

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF is a Great Place to Work, ISO & ISAE certified organization.

Responsible for ensuring the highest quality of IT service and advocating for flawless IT Service Delivery in their offices. Work closely with the internal customers/external clients (as required) to ensure IT processes are followed, technology solutions are fully utilized, and users are educated and updated on the TMF Technology solutions and ongoing changes. Workplace IT Service Engineers are organized, detail-oriented, and customer-centric. They support end users, end-user devices and are the local experts and smart hands on the ground once needed by other global functions. 

• Fast and efficient management of the ITSM support queue
• Supporting end-user hardware throughout their life cycle, including laptops, monitors, peripherals, printers, scanners, conferencing equipment, and corporate-owned mobile devices. 
• Supporting end-users by providing guidance, education, and the smooth resolution of their technical requests. 
• Educating end users on TMF tools and best practices and arranging 1:1 or group training sessions, ensuring end-user awareness and efficiency in utilizing TMF technology solutions. 
• ISO/ISAE report generation and management
• Assisting (smart hands) in support of the network and server equipment within the office wherever operations or engineering teams are not present.
• Technical ownership of all local applications, including SaaS and DC-hosted applications. 
• Ensuring the HAM portal and Application Portfolio Portal are fully updated with the most recent accurate data. 
• Communicating with office users and local management on behalf of Global Technology Services
• Communicating with local vendors on behalf of TMF for the technology services the vendor provides. 
• Highlight any risks to the management and work on their quick resolution
• Highlight any GTS-related service improvement opportunities to the line manager
• Budget-conscious and highlight any saving opportunities to the line manager
• Partaking in local office projects such as renovations and moves for all IT infrastructure tasks.
• Any other technology tasks not limited to the above, requested by the management.

• Technologically rounded with a high-level understanding of the different branches of IT. 
• Organized, detail oriented and customer centric mentality. 
• Managing and troubleshooting software and hardware problems with windows client machines
• Fair understanding of Active Directory, OU’s, and Security groups, DNS, DHCP, Backups, VPN
• Good understanding of file sharing and sharing permissions
• Knowledgeable and understand the ITIL terminologies and best practices
• Can-do and positive attitude, a team player who knows how to engage other teams to get things done.
• Communicate effectively with internal and external stakeholders. 
• Mindful and willing to work in a multicultural, inclusive organization spanning the different time zones
• Security-oriented and vigilant of any risks, vulnerabilities, and threats, avoiding any nonconformities with any of our security standards and controls
• Think beyond the silos and deliver overall outcomes for the technology teams.
• Willing to operate out of the comfort zone and make effective changes. 
  
  

Pathways for career development 

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy. 

Making an impact 

• You’ll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work. 

A supportive environment 

• Strong feedback culture to help build an engaging workplace.
• Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
• At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

Other Benefits

• Anniversary & Birthday Leave policy
• Be part of One TMF
• Paternity & Adoption leaves
• Salary advance policy
• Work flexibility – Hybrid work model
• Talk about growth opportunities (we invest in talent)
• Well-being initiatives