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General Information

Job ID
33520
Location
Pune, India
Work Types
Full Time
Categories
Information Technology


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About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO & ISAE certified organization.


Discover the Role

The Digital Client Platform Implementation Specialist is responsible for managing end‑to‑end client and internal implementations of TMF’s Digital Client Platform (OPTIX). The role acts as the single point of contact, ensuring accurate system setup, effective client communication, and timely delivery from contract signature through handover to Business‑as‑Usual (BAU) support teams, while coordinating with global, multi‑functional stakeholders.


Key Responsibilities

Implementation & Project Delivery

  • Own and manage end‑to‑end implementation projects from client signature through BAU handover
  • Create detailed implementation plans aligned with contractual agreements and solution designs
  • Execute complete, accurate, and timely implementations of the TMF OPTIX platform, meeting service level expectations
  • Break down projects into actionable tasks with clear timelines, milestones, and deadlines

Client & Stakeholder Management

  • Act as the single point of contact for clients and internal stakeholders during implementations
  • Lead global kick‑off calls, collect implementation requirements, and communicate progress and updates
  • Liaise with clients to define scope, objectives, and evolving requirements
  • Ensure client setup validations, perform setup review calls, and obtain Client Setup Signoff

System Setup & Configuration

  • Set up TMF offices, clients, users, and user profiles within the platform(s)
  • Configure systems, perform testing, and validate readiness prior to go‑live
  • Coordinate onboarding across local, global, and multi‑regional implementations

Planning, Monitoring & Reporting

  • Monitor implementation progress, risks, and dependencies
  • Proactively analyze risks and opportunities and address issues as they arise
  • Maintain accurate and real‑time implementation administration using central planning tools
  • Produce management reports on capacity, efficiency, and implementation effectiveness

Governance, Documentation & Compliance

  • Ensure adherence to defined business operating procedures, frameworks, and documentation standards
  • Maintain complete and accurate project records including legal documents (MSAs, SOWs)
  • Create and maintain project documentation, templated plans, reports, and process improvements

Continuous Improvement & Collaboration

  • Conduct post‑implementation reviews and onboarding analysis
  • Contribute to the development of implementation, automation, and onboarding strategies
  • Partner with Digital Client Success Managers, Development, Production Management, and other internal teams to ensure successful platform implementation

Key Requirements

Experience & Qualifications

  • 5+ years’ experience as an Implementation Specialist, Project Manager, or similar role
  • Proven background in global payroll, financial services, or professional services environments
  • Experience managing global, multi‑country client implementations using project management methodologies
  • Bachelor’s degree in BTech, BCA, MCA, or equivalent
  • PMP / PRINCE2 certification – preferred

Technical & Domain Skills

  • Strong experience in implementation project planning and delivery
  • Proficiency in Microsoft tools (Excel, Project, SharePoint, Word, PowerPoint, Outlook, Teams)
  • Experience working with HRIS / Payroll platforms such as Workday, OPTIX, SAP, Oracle HRMS / Fusion is an advantage
  • Understanding of application implementation and system onboarding processes

Soft Skills & Competencies

  • Excellent client‑facing communication skills (written and verbal)
  • Strong stakeholder management across internal and external global teams
  • Ability to operate independently and take full ownership and accountability
  • Analytical problem‑solving with the ability to anticipate risks and challenges
  • Adaptability to fast‑paced, complex, global environments
  • High energy, professionalism, integrity, and leadership presence
  • Willingness to travel globally as required

What’s in it for you?

Pathways for career development 

  • Work with colleagues and clients around the world on interesting and challenging work.
  • We provide internal career opportunities, so you can take your career further within TMF.
  • Continuous development is supported through global learning opportunities from the TMF Business Academy. 

Making an impact 

  • You’ll be helping us to make the world a simpler place to do business for our clients.
  • Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work. 

A supportive environment 

  • Strong feedback culture to help build an engaging workplace.
  • Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
  • Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
  • At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

Other Benefits

  • Anniversary & Birthday Leave policy
  • Be part of One TMF
  • Paternity & Adoption leaves
  • Salary advance policy
  • Work flexibility – Hybrid work model
  • Talk about growth opportunities (we invest in talent)
  • Well-being initiatives

We’re looking forward to getting to know you!