TMF

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.

As we’re a global company with 12,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

The Client Service Manager (CSM) is responsible for overseeing and managing TMF's global service offerings. This role also encompasses the management of global client contracts, guaranteeing high-quality operations across various regions and technological platforms.

You will act as a trusted partner to clients and internal teams, driving service improvements, managing performance against SLAs, and identifying opportunities for growth. 

This role is critical to client retention and satisfaction, leveraging strong relationship management and leadership skills to deliver best-in-class services and enhance Net Promoter Score and CSI results.

You will report directly to the Director of Client Service Management.

• Establish and maintain operational relationships with clients to ensure contractual revenue delivery and long-term partnership;
• Manage the client contact strategy across TMF to support effective communication and governance;
• Monitor trends and share insights with internal stakeholders to identify opportunities for service improvement and growth;
• Maintain a detailed understanding of client contracts and ensure compliance with agreed scope and SLAs;
• Ensure high-quality service delivery in line with contractual obligations and performance standards. Responsible for the preparation of Quarterly and Monthly business/service reviews in collaboration with Client Service Directors (CSDs) and Relationship Directors;
• Identify and resolve persistent delivery issues by coordinating corrective actions with local offices; 
• Keep documentation accurate and up to date during client transitions and process changes; 
• Establish reporting frameworks for monthly operational performance reviews with clients;
• Track and analyze contract performance, recommending actions where deviations occur;
• Manage scope changes, including defining, pricing, and negotiating adjustments; ensure all changes are documented and agreed;
• Drive initiatives to improve client satisfaction based on survey feedback and maintain a Client Service Plan outlining improvement actions;
• Conduct regular business reviews to ensure alignment with client expectations and deliver high NPS results;
• Oversee annual contract reviews to confirm relevance of scope, volume, and pricing; ensure timely renewals and operational readiness.

• 5+ years of working experience, with at least 2 years in a client-facing role with a strong track record of delivering high-quality services in HR & Payroll, Accounting & Tax, or Global Entity Management, or Fund services (depending on service line allocation);
• At least 1 year of experience managing commercial contracts, including understanding service level agreements (SLAs), scope definitions, and pricing structures;
• Fluent in English with clear, concise written and verbal communication; other languages are considered a plus;
• Experience with applying SLA and scope principles in day-to-day client management;
• Basic knowledge of project management principles: able to structure activities, set priorities, monitor progress, and adapt to changing demands;
• Ability to foster trust and collaboration with clients and internal teams in an international outsourcing context;
• Skilled in operating within a global matrix organization with geographically dispersed teams;
• Proven results in meeting SLA metrics and driving operational excellence;
• Ability to travel internationally to meet clients and teams face-to-face when required;
• Bachelor’s degree in a related field.

• Attractive benefit package – Consisting of private health insurance and competitive cafeteria amount with various options on disposal so that you can use this benefit in the way you prefer
• Flexibility – Enjoy in flexibility provided by TMF Group, both in relation to working hours and hybrid working arrangement
• Supportive culture – You will find a pleasant and modern work environment that is strongly built up on teamwork, respect, and integrity. Well-being of our employees, no-blaming culture and collaboration are the essence of our continuous success and stability. As an employer, we acknowledge our team members who live our corporate values daily through our Employee Excellence program - Star Award.
• Career growth – We are committed to empowering career development. Your growth will be supported by the experience you will gain through working for our international clients on interesting work but also through collaboration with highly experienced colleagues. Furthermore, various online trainings offered by our TMF Business Academy awaits you here!
• Great place to work: TMF Hungary is Great Place to Work. Being Great Place to Work Certified isn't just a nice badge - it is clear proof that our employees are our best supporters in confirming we are doing our best in building the culture that supports and nurtures everyone.