TMF

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

The CDD Officer will coordinate the overall operations of the reporting officers to ensure sufficient capacity to serve the assigned market. They will lead the team to enhance the stakeholder experience.

·        Support team communication, engagement, and operations through regular check-ins, training, and leadership.

·        Foster clear communication and encourage speaking up within the team.

·        Schedule 1:1 conversations with Associates to check in.

·        Follow up on team engagement in coordination with the Team Manager.

·        Support team members in using available tools for tracking purposes (e.g., Culture Amp).

·        Maintain oversight of backlog and overdue reviews/onboardings. 

·        Follow up with offices on any pending items in coordination with the officers. 

·        When required, interact directly with clients in coordination with the officer or any stakeholder involved in the onboarding/review process. Liaise with the Team Manager as needed. 

·        Enforce the use of shared mailboxes exclusively for correspondence. 

·        Take responsibility for organizing folders and subfolders for oversight. 

·        Cascade communications and work orders. 

·        Ensure team members are familiar with the TMF AML Policy, guidance notes, and manuals. 

·        Serve as the knowledge point for compliance and market-related questions.

• Degree Educated
• Proven experience in KYC, CDD, or related compliance roles, with a track record of leadership.
• Strong process management skills, with the ability to design and implement efficient workflows.
• Excellent people management and team leadership skills, including mentoring and conflict resolution.
• In-depth knowledge of KYC regulations, client screening processes, and risk assessment methodologies.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with clients and stakeholders at all levels.
• Analytical mindset with strong problem-solving capabilities to address complex escalations.
• Advanced English Skills (B2-C1).

Career Development Paths

• Work with colleagues and clients from around the world on interesting and challenging tasks.
• We offer internal career opportunities, so you can advance your career within TMF.
• Ongoing development is supported through global learning opportunities via the TMF Business Academy.

Make an Impact

• You’ll help us make the world a simpler place for our clients to do business.
• Through our Corporate Social Responsibility program, you’ll also make a difference in the communities where we work.

A Supportive Environment

• A strong feedback culture helps build an engaging workplace.
• Our inclusive work environment allows you to work from our offices around the world as well as from home, helping you find the right work-life balance to perform at your best.