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General Information

Job ID
35212
Location
Pune, India
Work Types
Full Time
Categories
Client Accounting, Client Relationship Management, Information Technology


We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted on our career website.


About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.


Discover the Role

We are looking for an experienced eInvoicing Service Manager to lead the design, implementation, and delivery of global e‑invoicing services. This role will be responsible for building scalable service models, driving process standardisation, and ensuring seamless service delivery across multiple regions.

The ideal candidate will have strong expertise in e‑invoicing processes, global service delivery, and operating model design, along with the ability to work in a fast‑evolving regulatory and technology landscape.


Key Responsibilities
  • Define and design service delivery models across SSC/RDC structures, including location strategy, CoE setup, and client service centres
  • Develop and optimise end‑to‑end e‑invoicing processes, ensuring scalability, efficiency, and cost optimisation
  • Own the end‑to‑end service delivery, including service performance, stability, cost, and user experience across regions
  • Monitor and manage service performance metrics (KPIs, SLAs, CSAT) and drive corrective actions where required
  • Oversee vendor and third‑party providers, ensuring adherence to contractual and service standards
  • Manage major incidents and escalations, including root cause analysis and stakeholder communication
  • Drive continuous improvement initiatives, including automation, standardisation, and efficiency enhancements
  • Lead demand and capacity planning to align service delivery with business needs
  • Ensure governance, compliance, and audit readiness across all service processes
  • Act as a primary stakeholder interface, managing expectations and driving service improvements
  • Maintain service documentation, design standards, and service catalogues

Key Requirements
  • Proven experience in e‑invoicing services, tax technology, or related domains
  • Strong understanding of global e‑invoicing processes and regulatory environments
  • Experience in service delivery, process design, and operating model setup (SSC/RDC/CoE)
  • Exposure to multi‑country/global operations is essential
  • Experience working with third‑party e‑invoicing platforms (e.g., Avalara, Sovos, Pagero, Thomson Reuters) preferred
  • Strong stakeholder management and client-facing experience
  • Ability to manage vendors, service performance, and operational risks
  • Strong analytical and problem‑solving skills with a focus on automation and continuous improvement
  • Experience in consulting, shared services, or global organizations preferred

What’s in it for you?

Pathways for career development

  • Work with colleagues and clients around the world on interesting and challenging work.
  • We provide internal career opportunities, so you can take your career further within TMF.
  • Continuous development is supported through global learning opportunities from the TMF Business Academy.


Making an impact

  • You’ll be helping us to make the world a simpler place to do business for our clients.
  • Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.


A supportive environment

  • Strong feedback culture to help build an engaging workplace.
  • Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

We’re looking forward to getting to know you!