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General Information

Job ID
35778
Location
Pune, India
Work Types
Full Time
Categories
Information Technology


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About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO & ISAE certified organization.


Discover the Role

The UC / O365 Support Engineer is responsible for providing L2-level support and operational management for Microsoft Office 365, on-premise Active Directory, and Exchange environments.

This role ensures reliable global service delivery by supporting collaboration platforms, handling incidents, participating in on-call rotations, and working closely with cross-functional infrastructure and operations teams. The focus is on maintaining system stability, improving service quality, and adapting to evolving technologies.


Key Responsibilities

Service Support & Operations

  • Provide L2 support for Office 365 services, including Exchange Online, Azure AD, Teams, Teams Telephony, and security & compliance features
  • Support on-premise Active Directory and Exchange environments
  • Handle BAU activities and assist in implementation tasks as assigned
  • Ensure adherence to SLAs and service delivery standards

Global Support & Availability

  • Participate in on-call support beyond business hours as part of a global support model
  • Work in shift-based schedules across time zones to ensure continuous service availability
  • Collaborate closely with global operations teams

Incident & Problem Management

  • Support incident resolution and escalation processes
  • Participate in problem management activities, including RCA, risk identification, and issue tracking
  • Engage with vendors to ensure SLA compliance and effective issue resolution

Collaboration & Stakeholder Engagement

  • Work closely with UC Leads, L3 teams, and senior stakeholders
  • Collaborate with other infrastructure teams (Data Center, EUC, InfoSec) on UC-related projects
  • Maintain clear communication and contribute to business awareness

Continuous Improvement & Learning

  • Identify opportunities for service improvement and propose enhancements
  • Proactively assess and mitigate risks to service delivery
  • Stay updated with technology changes and infrastructure transformations
  • Participate in knowledge sharing and personal development initiatives

Governance & Compliance

  • Align support activities with client contracts and organizational requirements
  • Work under guidance of leads while ensuring high-quality deliverables

Key Requirements
  • Experience supporting Microsoft Office 365 services (Exchange Online, Teams, Azure AD, Security & Compliance)
  • Knowledge of on-premise Active Directory and Exchange environments
  • Experience providing L2 support in enterprise environments
  • Understanding of global support models, including shift-based and on-call support
  • Familiarity with ITIL processes (incident, problem, change management)
  • Experience working with vendors for SLA management, RCA, and issue resolution
  • Ability to collaborate with cross-functional infrastructure teams (DC, EUC, InfoSec, etc.)
  • Strong analytical and problem-solving skills
  • Willingness to learn and adapt to new technologies

What’s in it for you?

Pathways for career development 

  • Work with colleagues and clients around the world on interesting and challenging work.
  • We provide internal career opportunities, so you can take your career further within TMF.
  • Continuous development is supported through global learning opportunities from the TMF Business Academy. 

Making an impact 

  • You’ll be helping us to make the world a simpler place to do business for our clients.
  • Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work. 

A supportive environment 

  • Strong feedback culture to help build an engaging workplace.
  • Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
  • Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
  • At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

Other Benefits

  • Anniversary & Birthday Leave policy
  • Be part of One TMF
  • Paternity & Adoption leaves
  • Salary advance policy
  • Work flexibility – Hybrid work model
  • Talk about growth opportunities (we invest in talent)
  • Well-being initiatives

 


We’re looking forward to getting to know you!